Refund & Cancellation Policy
Last updated on 07-08-2024 00:37:00
At IONIC ( TWIF Technologies Private Limited) we strive to provide the highest quality materials and exceptional customer service. We understand that issues may arise from time to time, and we have established the following refund/exchange policy to ensure your satisfaction:
Refund Policy:
a. Once an order is confirmed and payment is made, there will be no refunds unless there are extenuating circumstances.
b. If you believe you have a valid reason for requesting a refund, such as a defect in the product or an error on our part, please contact our customer support within 48 hours of receiving the order and we will replace the defective part.
c. Our customer support team will assess the situation and may request additional information or evidence to process your refund request.
d. Refunds will be provided at the discretion of IONIC, and the refund amount will be determined based on the specific circumstances.
Exchange Policy:
a. If the item you received is broken, damaged, or defective, please contact our customer support within 48 hours of receiving the order.
b. We will require evidence of the damage, such as clear photographs or videos, to facilitate the exchange process.
c. Once we have verified the issue, we will arrange for a replacement of the damaged item.
d. In the event that the wrong item has been delivered, please notify our customer support within 48 hours, and we will coordinate the return of the incorrect item and arrange for the delivery of the correct one.
e. Any exchanges or replacements will be subject to product availability. If the exact item is unavailable, we will work with you to find a suitable alternative or provide a refund.
Return/Exchange Shipping:
a. If a return or exchange is approved, we will provide instructions on how to return the item.
b. You will be responsible for the shipping costs associated with returning the item, unless it is a result of our error or a defective product from our end.
c. Please ensure that the returned item is securely packaged to prevent any further damage during transit.
Cancellation Policy :
At IONIC, we strive to ensure that our customers have a seamless shopping experience. However, we understand that sometimes, cancellations are necessary. Please review our cancellation policy below:
Order Cancellation by Customer
Time Frame for Cancellation:
Orders can be cancelled within 2 hours from the time of placing the order without incurring any cancellation charges.
After 2 hours, cancellations may not be accepted as the order processing and shipping process may have already commenced.
How to Cancel:
To cancel an order, please contact our customer support team through email at sales@ionic-s.com or call us at +91- 6362892504
Provide your order number and reason for cancellation in your communication.
Refund Process:
For prepaid orders cancelled within the acceptable time frame, the refund will be processed to the original payment method within 7-10 business days.
Order Cancellation by IONIC.
Reasons for Cancellation:
We reserve the right to cancel any order due to unforeseen circumstances, such as product unavailability, pricing errors, or issues identified by our fraud detection department.
If an order is cancelled from our end, the customer will be notified via email or phone, and a full refund will be processed immediately.
Refund Process:
In the event of cancellation from our side, the refund will be processed to the original payment method within 7-10 business days.
Partial Cancellations
Eligibility:
Partial cancellations may be allowed depending on the product and order status. Please contact customer support for assistance.
Refund Process:
For eligible partial cancellations, the refund for the cancelled items will be processed to the original payment method within 7-10 business days.
We recommend reviewing this policy before making any purchase on IONIC website. For any further questions or concerns regarding our policy, please contact our customer support team +91 6362892504 or at sales@ionic-s.com
